How can I get my item featured on GroopDealz?
On our groopdealz website, there is a link at the bottom of the page that will say "get featured". Click on that link to fill out the information and we will get back to you in a timely matter.
How do I know what vendor I ordered my items from?
If you login into groopdealz, you will click on the "my account" tab, which will direct you to an order history which lists the specific deal as well as the vendor.
How can I email a vendor about an order I placed?
You may message them directly using the Contact Vendor link in your GroopDealz order history.
What is the inbox for in my GroopDealz account?
The inbox is a way for the vendor to contact you about your order and help you with any issues that you have regarding your order.
How can I reset my password?
If you are in your groopdealz account, click on the "my account" tab and then click on the edit password link and proceed with the instructions given.
Can I change which credit card I pay with?
Yes! If you login to your Groopdealz account you will click on the "my account". On the left side of the screen you will see current payment method. From there, you will click on the delete button for the previous card and you will be able to enter the new card information into the system.
Can I change my shipping address?
Yes! If you login to your Groopdealz account and then click on the "my account" link, you will see a shipping address tab, where you can enter in your new address.
What is your return policy?
The return policy is dependent on which vendor the deal is through. Check the fine print section on the original deal or contact the vendor with any additional questions.
What happens if my order arrives incorrect, damaged, or incomplete?
If you have any questions or concerns with your order, you may contact the vendor using the contact vendor link in your order history.
Can I track my item?
Most vendors do provide tracking information for their orders. If you have any questions on shipping or tracking your purchase and have not received a tracking confirmation email, you may contact the vendor for information.
Where is my order?
You can start by checking the estimated ship date on the deal page. If the estimated ship date has passed, you can check the tracking on the item in your order history. If you're having issues with tracking, you can contact the vendor through your Groopdealz account using the contact vendor link in your order history.
Do you combine shipping?
As of now, no, we don't combine shipping on different items into one package.
Do you ship internationally? Do you ship to Canada?
If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Can I cancel my order, get a refund, or return my item?
If you want to cancel an order, get a refund, or return an item, you can contact us at firstname.lastname@example.org and we'll take care of the rest!
Can I change an order I just placed?
You can change an order by contacting the vendor of the deal.
Can I place an order over the phone?
We are not able to take orders over the phone because you will need to use your card information to make a purchase. So for security purposes orders over the phone are not accepted.
Do you have a physical store and do you have local pick up?
Yes we do have a physical store, but we do not allow local pick up yet.
I sent an email to customer service. How long does it take to hear back?
We aim to reply to our emails within a day or two if not sooner. But sometimes due to a large quantity of emails it may or may not take longer. But we will get them taken care of as soon as possible.
What does estimated ship date mean?
The estimated ship date means when it is expected to ship from our facilities or the vendors to your home. From there, it may take 5-7 business days to be delivered to you!