Frequently Asked Questions

How do I know what seller I ordered my items from?

If you login to GroopDealz, you will click on the "myaccount" tab, which will direct you to an order history which lists the specific deal as well as the seller.

How can I email a seller about an order I placed?

You may message them directly using the Contact Seller link in your Groopdealz order history.

What is the inbox for in my Groopdealz account?

The inbox is a way for the seller to contact you about your order and help you with any issues that you have regarding your order.

How can I reset my password?

If you are in your GroopDealz account, click on the "my account" tab and then click on the edit password button and proceed with the instructions given.

Can I change which credit card I pay with?

Yes! If you login to your GroopDealz account you will click on the "my account" button. On the left side of the screen you will see current payment method. From there, you will click on the delete button for the previous card and you will be able to enter the new card information into the system.

What is your return policy?

We understand that sometimes purchases just don’t work out. If you are not 100% satisfied with your item please contact our customer service team at within 14 days of receiving your item. Please note we do not accept returns for swimsuits, undergarments, or personalized items.

What happens when my order arrives incorrect, damaged, or incomplete?

If you have any questions or concerns with your order, you may contact the seller using the contact seller link in your order history.

Can I track my items?

All sellers provide tracking information for their orders. You access the tracking by logging into your account, clicking on the order in question, then clicking on the tracking number. This will take you to your tracking screen where you can track your package. If you have any questions on shipping or tracking your purchase and have not received a tracking confirmation email, you may contact the Seller for information.

Where is my order?

You can start by checking the estimated ship date in your account under the order in question. If the estimated ship date has passed, you can check the tracking on the item in your order history. If you're having issues with tracking, you can contact the vendor through your Groopdealz account using the contact Seller link in your order history.

Do you combine shipping?

As of now, no, we don't combine shipping on different items into one package.

Do you ship internationally? Do you ship to Canada?

If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Can I cancel my order, get a refund, or return my item?

If you want to cancel an order, get a refund, or return an item, you can contact us at and we'll take care of the rest!

Can I change an order I just placed?

You can change an order by contacting the vendor of the deal.

Can I place an order over the phone?

We are not able to take orders over the phone because you will need to use your card information to make a purchase. So for security purposes orders over the phone are not accepted.

Do you have a physical store and do you have local pick up?

Yes we do have a physical store, but we do not allow local pick up yet.

I sent an email to customer service; how long does it take to hear back?

We aim to reply to our emails within a day or two if not sooner. But sometimes due to a large quantity of emails it may or may not take longer. But we will get them taken care of as soon as possible.

What does Estimated Ship Date mean?

The estimated ship date means when it is expected to ship from our facilities or the vendors to your home. From there, it may take 5-7 business days to be delivered to you!

Can I change my shipping address?

Yes! If you login to your GroopDealz account and then click on the "my account" button, you will see a shipping address tab, where you can enter in your new address.

Do you still have questions?

GroopDealz | Today's Boutique Daily Deal
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